Customer Support User Guide - EN

• Related Articles

• META Supported Content

  The character limit for a single text message in Meta's WhatsApp Business API is 4,096 characters. This limit applies to both regular text messages and message templates. While there is a higher overall limit for the total length of a message ...

• Apifycloud SLAs & Credit Management

  ApifyCloud services are 99.99%. If the Apifycloud Service Uptime falls below the thresholds in the table below in any one-month billing cycle, Customer will be entitled to the credits defined below. The applicable credit is a percentage of Customer’s ...

• Video Connector Firewall Requirements

  Firewall Requirements ApifyCloud Video API services require access to specific ports. At a minimum, the following requirements must be met: Open TCP port 443 Whitelist the following domains:*.tokbox.com *.opentok.com *.apifycloud.com *.cloudfare.com ...

• SMS/WhatsApp Vendors Suportability

  Vendor Status Channel Notes Masivian OK SMS (Outbound) Coming soon SMS inbound support Vonage OK SMS (Outbound, Inbound) Availability depends on country Vonage OK WhatsApp Twilio OK SMS (Outbound, Inbound) Availability depends on country Dialog360 OK ...

• Video Connector Bandwith Requirement

  Recommend a minimum dedicated 350kb/s down per downloaded stream, as well as 350kb/s up per uploaded stream to maintain a stable video connection. For various resolutions and quality combinations, the bandwidth requirements are outlined below. ...