ApifyCloud Channels for Genesys Cloud

ApifyCloud Channels for Genesys Cloud

ApifyCloud applications enable customers to grow and expand customer experience, using digital channels and Genesys Cloud capabilities to manage end-to-end conversations. From lead generation to after-sales use cases.

Channel State Address Campaign Manager UI Notes

WhatsApp Business API ✅ IN/OUT ✅ BYO-BSP supported: META Cloud API, Gupshup, Vonage, Dialog360, Twilio, Genesys, Infobip. META Rates in:https://developers.facebook.com/docs/whatsapp/pricing/

Telegram BOT API ✅ IN/OUT ✅ Customer requires creating a BOT using @botfather:https://telegram.me/BotFather

Instagram (Feed, Direct) ✅ IN N/A Customer requires access to META Business Suite linked to their Instagram account.

Facebook (Wall, Messenger) ✅ IN/OUT ✅ Customer requires access to META Business Suite linked to their Facebook page.

LinkedIn Planned API IN N/A The client requires an approved application and permissions on the developer portal. Planned Launch: Sept 2023

WebChat API ✅ IN N/A The client requires access to web hosting. ApifyCloud displays a snippet of HTML code.

SMS API ✅ IN/OUT ✅ Supported Suppliers: Twilio, Vonage, Go4Clients, Celmedia, Masivian, IT Cloud Services. New suppliers can be added, check price. Rates by volume of use according to country, consult price.

Email API ✅ IN/OUT ✅ The connector supports up to 100K emails/month. If the customer requires more, special quotation is needed.

Click2Call API ✅ IN/OUT N/A The client requires a Genesys Cloud SIP Trunk and web/mobile access to the Click2Call snippet.

VideoChat API ✅ IN/OUT N/A The client requires access to the web/mobile page to integrate the video snippet. Includes recording and integration with Genesys.

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